Keynote Remarks Advertising Age Madison + Vine Conference ,
Steven J. Heyer
COO, Coca Cola Co.
At the Coca-Cola Company we're thinking about
marketing in a radically different way. And I'd suggest that those
of you here today who aren't yet thinking this way ought to start
right now.
Economic and social developments demand a new approach to connecting
with audiences, with consumers:
The economic landscape around media
cost-efficiencies
The escalation of property
and sponsorship costs
The trifecta that is the fragmentation
and proliferation of media, and the consolidation in media ownership
-- soon to be followed by a wholesale unbundling
The erosion of mass markets
The empowerment of consumers
who now have an unrivaled ability
to edit and avoid advertising and to shift day parts
A consumer trend toward mass customization
and personalization
And the emergence of an experience-based
economy, where cultural
production is more important than physical production -- cultural
production is where Madison meets Vine
I am describing a magnitude and urgency of change that isn't
evolutionary -- it's transformational. And as leaders in consumer
packaged goods, Coca-Cola will go first.
Where will Coke go? To accelerate the convergence of Madison &
Vine --
a
convergence of the trinity in brand building -- content, and media,
and
marketing.
This is a convergence born of necessity. Economic necessity and
marketplace opportunity. We need each other -- now more than ever.
We
need each other to capture people's attention and influence their
attitudes and behaviors.
The media and marketing executives among us better recognize that
corporate marketers will not reflexively turn to TV advertising
when
what we mean is powerful communication and consumer connection.
Even after a record year at the Box Office, the studio executives
among
us better recognize that to utilize the same traditional media we
do,
will subject them to the same declines in its efficacy and threaten
their results. And maybe even more important as creators of cultural
currency, studios are substantially under-leveraging the value of
their
assets.
The music executives among us better recognize that they are limited
by
a dissolution of their traditional distribution and business models
and
by the consolidation of radio, the diminution of MTV's play list,
and
by the ever changing tastes and fleeting loyalties of a consumer
with
fickle tendencies, an explosion of choice and a myriad of ways to
capture music content.
The television executives among us, and remember, I used to be one
of
you, better recognize, you are prisoners of media fragmentation
and
proliferation and the changing media consumption habits of younger
generations. And that your C's won't grow faster than your PM's
will
decline.
And the agency executives among us, and I used to be one of you
too,
your model is in need of a wholesale redefinition... your future
will
be in working with, not against, content creators. Agencies should
be
quarterbacking the collaborations... most undermine them.
So to Vine, we need your content, your storytelling, your influence,
your ability to create experiences. We need your ability to help
us
sell. As you need ours.
For ever since Clark Gable took off his shirt in It Happened One
Night
and sales of men's undershirts plummeted, popular culture,
entertainment, has proven its ability to sell products and services,
to
transform brands and images to define what's relevant to facilitate
transactions and relationships.
And so to Madison, you need our marketing prowess, our reach, our
distribution, our day in and day out presence and connection to
the
lives of our shared audiences around the world.
Together we can be more and do more and make more than any of us
can
alone. If we do it right. If we do it differently than we've been
doing
it. If we innovate. If we each do what we're each best at... and
do it collaboratively.
So how does Madison meet Vine? What's the intersection?
It's not the property, the TV show, the movie, the music or the
brand. It's why, where, and how we bring them together. And it is,
as ever, about the consumer, all glued together by a powerful idea.
It's the insight about people's passions and the connections we
create -- naturally and uniquely - between them and the equity in
our brands. Cultural icons in brand context. Important events tied
to important brands... with an important reason why.
Our shared challenge isn't just in overcoming the creative and economic
tensions that are an inherent part of this convergence of content
and commerce... it's about creating more value for the consumer
-- as a way of creating more value for our business and shareholders.
It's that simple and that tough. We must create more value for consumers,
audiences, and customers.
How?
Through, collaboration, and innovation in marketing and communication.
Through innovation in the way Madison meets Vine. Through working
together to create something for our brands that matters more on
Main Street and ultimately Wall Street. For TCCC, that's value around
the bottle that's at least as great as the value in the bottle.
(Use bottle as prop)
Why do we believe that this is possible?
Because creating value around this bottle is the secret formula
of Coca-Cola's success. Coca-Cola isn't black water with a little
sugar and a lot of fizz anymore than one of your movies is celluloid
digital bits and bytes, or one of your songs is a random collection
of words and notes. Coca-Cola isn't a drink. It's an idea. Like
great movies, like great music. Coca-Cola is a feeling.
Coca-Cola is refreshment and connection. Always has been... always
will be.
That's a timeless proposition. But we express it in the unique vocabulary
of each generation, for what's timeless must also be timely -- or
it's dated. What's classic should stay classic -- but must also
remain contemporary. Like Elvis, the Beatles, Bruce Springsteen,
Superman... and Coke Classic.
That's how our products, brands, and businesses stay fresh, relevant
and in demand. It's all about right associations, at the right time
with the right idea.
The right associations with the right movies, artists, video games
and events illustrate, enhance and accelerate the contemporization
of core brand values.
But that's no longer enough.
So where are we going?
Away from spots in pods.
Away from broadcast TV as the anchor medium.
Away from product placements that are gratuitous, because they lack
a compelling idea. Because in today's marketing and media environment
only the naive and foolish confuse presence with impact. "Presence
is easy -- impact is hard."
Away from discrete media elements... of any and all types.
And away from traditional relationships with agencies, the Hollywood
community, the sports community and many of our customers.
So where are we headed?
We're headed to ideas. Not properties per se, but intellectual property.
Ideas that bring entertainment value to our brands, and ideas that
integrate our brands into entertainment.
We're moving to ideas that use celebrities to illustrate, enhance
and extend the values that underpin our brands. We don't want to
use talent simply to breakthrough the clutter. Breaking through
is a first step but it's not enough. And, frankly our brands are
bigger than celebrity spokespeople -- and borrowed equity only works
when you have none of your own.
We will use a diverse array of entertainment assets to break into
people's hearts and minds. In that order. For this is the way to
their wallets. Always has been. Always will be. This much hasn't
changed.
We're moving to ideas that elicit emotion and create connections.
And this speeds the convergence of Madison and Vine. Because the
ideas which have always sat at the heart of the stories you've told
and the content you've sold... whether movies or music or television...
are no longer just intellectual property, they're emotional capital.
And we will help you create and sell more of it -- so that we too
can spend it. How? Earlier I'd mentioned the erosion of mass markets.
Markets are giving way to networks. In a networked economy, ideas,
concepts, and images are the items of real value - you know, marketing.
Demand creation and demand fulfillment.
And there is no network on earth more powerful than The Coca-Cola
Company -- powerful, and unbelievably underleveraged. And, for the
right value proposition and exchange, we are willing to make our
network available to you.
This value for value exchange is the convergence of Madison and
Vine.
We have more and better properties than any traditionally defined
network, because we are a networked system.
Look around you, the Coca-Cola Company has more impressions than
any other company on the planet. You see our brand on cafés,
concession booths and hot dog stands. Our brands light up Times
Square and Piccadilly Square, but also neighborhood delis and ballparks.
People wear the brand on t-shirts and ball caps. They display it
on coolers and beach balls and key chains just about anything you
can think of. The Coca-Cola Company in the U.S. spends $1 million
on advertising every day that 20 million people see... 30 million
people drink Cokes in exclusive Coca-Cola foodservice accounts every
day... 20 million people buy Cokes from vending machines every day...
4 million people go see movies sipping on Cokes every day... 25
million people buy our bottles or cans every day... Coke trucks
travel over 1 million miles every day. In total, The Coca-Cola Company
benefits from 2 billion plus brand communication opportunities every
day in the U.S. alone.
The Coca-Cola Company has a presence like no other company on earth.
We have a network of connections no one can match or even approach...
that takes us from the biggest events on the planet... to the most
intimate neighborhood gatherings... from associations with celebrities...
to partnerships in local sports, film and music festivals and celebrations
in communities around the world. Every day.
It's an impressive list of assets that takes us from the Olympics
and the World Cup, to Disney and Universal theme parks, to 63% of
college campuses and 84% of domestic movie theaters. 70% of the
nations fountain business.
But that's all it is, a list... unless it's activated and wired
in a meaningful way for our brands, our customers and -- of course
-- our consumers... your audience . When it's wired, it's a beautiful
thing -- a networkfocused on brand building. A network capable of
delivering a message, a motivation, an idea, a CD, a DVD, a ticket.
So do we need reach and frequency -- no. We need idea driven connection
with our targets.
Our marketing efforts, our properties and media and celebrity deals
will only produce an adequate return on investment if we use our
network of bottlers, customers, promotional partners, properties
and associations to add value beyond the bottle and enrich the lives
of our consumers.
You can be our added value. And we can be yours.
That's where Madison and Vine ought to converge... but don't...
yet.
So what's going to create the impetus to change? Same things that
always do -- economic pain, and economic opportunity.
The commercial time that isn't bought
The movie that can't attract
a promotional partner to help it
open big
The cable network that can't be launched
without seed money from
advertisers
The event that can't find sponsors
The song that can't get on
the radio
The artist that can't tour
Intellectually, at least at the macro level, both Madison and Vine
are already there. But thought isn't being translated into action
just yet, because some are afraid of missing out on important pieces
of cultural connection.
But in time fear will subside, or the fearful will lose their jobs.
And if a new model isn't developed, the old one will simply collapse.
People are always saying that this medium or that medium is in decay,
declining, going away. No medium goes away; its role changes. That's
all. And as media fragmentation continues... and as new choices
continue to emerge and technology leaps out ahead of consumers'
wishes to change the way they behave... it's incumbent upon us all
-- advertisers, marketers, creators of content and culture, everyone
in this game -- to think. And to think differently about how we'll
connect with consumers in the future.
At TCCC we are -- early stages, but we are. That's why we work so
closely with our partners at CAA. We view your content as "new
media"... a new way to reach and motivate our consumer... it's
your movies, your music, your video games that become a component
part of our communications strategy and plan. You should view us
the same way. As a partner and a resource, not just a source of
new revenues.
The Universal Music Group does. Jimmy Iovine understands the power
of our network and we appreciate his skills and ability to tap into
popular culture. What does he get? That we can help break new acts,
support new releases, and help sell, not just give away, music.
And he understands that it's a collaboration. Our advertising creative
becomes his FM Radio. His artists become our way of connecting with
audiences and contemporizing our brands. Let's look at what we just
did together. Jimmy's music delivering our brand message -- not
just great music -- but delivering a brand message, and as it does
that for me, we are creating a hit for him. Let me show you something
that brings home the point. (PLAY VIDEO)
And I'd like to suggest that we think about using any and all media
in a new way. It's something we call access.
The concept is simple: create value for people... that lives beyond
and extends the immediate moment of consumption... connecting with
their passions in a way only The Coca-Cola Company can.
Enriched experiences that drive brand strength and product sales.
How?
By aggregating our properties in a network of touch points that
enrich people's lives. Experience-based, access-driven marketing
is our next frontier.
As we move to an experience-based economy, the effective use of
relevant and powerful cultural references takes a front seat. Each
person's life becomes a commercial market. And any ad agency that
thinks a jingle connects like real music, or a powerful movie, and
doesn't collaborate is lost.
Most of the traditional media people here think about reach and
frequency at a price. And most of the entertainment people think
about Corporate America as a new source of funding for production
and a new source of revenue for opening hot and with the power to
create a hit. Most of the marketers here think about advertising
that packs a punch to reach a target.
Imagine if we all thought about the same thing at the same time.
Imagine if self-interest took a back seat to mutual interest. Yes,
even here in Hollywood.
Imagine if we used our collective toolkit to create an ever-expanding
variety of interactions for people that -- over time -- built a
relationship, an on-going series of transactions, that is unique,
differentiated and deeper... improving everyone's economics and
reversing the buyer-seller, zero-sum game.
Managing the quality of our consumer relationships -- together --
should take on the same urgency that controlling the means of production
once did -- we don't need to own factories, you don't need to own
studios. Powerful expression of ideas not hard assets.
In this new marketing world we need to look at one and other not
in terms of how much we can pay, but in terms of what we can do
and make together. How we can exchange value to create value.
You need to start looking at Corporate America, at the Coca-Cola
Company, not as a company with deep pockets... but as a company
with deep capabilities. Vast reach and extraordinary potential.
We destroy one another's value when it's just about money -- the
dollar-only based model is not sustainable. We will neither pay
nor play by these rules any longer.
We are a strategic partner for you, focused on providing unique,
differentiated experiences for our consumers, your audiences. Together,
we need to concentrate on building relationships instead of making
one-off transactions. That means we need to do business with a longer
term view.
If I'm right about our network and its power, we can help open a
movie with our packages, we can popularize and sell new music; we
can drive awareness, differentiation and interest for you... just
as you do for us.
Our goal: to become as critical to your marketing as you are to
ours... leverage our network, just like you leverage yours.
And... maybe... charge you, like you charge us.
We're all comfortable with our traditional roles.
Hollywood creates culture, defines what's interesting, hip and relevant.
Madison Avenue interprets brand values and defines the connections
to culture in a contemporary and interesting way.
Marketers build programs that glue together a multiplicity of relationships
to create the reasons why we are entitled to a consumer's loyalty
and a premium price.
Those clear-cut definitions fit neatly into a box... a box defined
by uniformity and predictability, which is no longer sustainable
in a hyper-fragmenting world. If we continue to confine ourselves
to those roles that box is going to become a coffin. The headstone
will read: "They didn't try."
We don't intend to get buried. I don't think you do either. So each
of us needs to think outside that box. We need to broaden the definition
of our roles. We need to leverage a powerful network held together
by an unseen fabric of connections.
All of us in the game... those who make television shows, video
games,
music and movies ... those who build brands... and those who help
connect those brands with consumers through the elements of popular
culture need to establish enhanced relationships with one another
in an
effort to deliver unique experiences to the consumer.
That's a new model for a new era. "An era of co-creation."
It is what the Coca-Cola Company will insist on from its partners.
But it isn't something The Coca-Cola Company can build alone. It's
a model we need
to build together... at the intersection of Madison and Vine.
We just put a big sign in the window -- partners wanted.